FAQs

Below are answers to commonly asked questions we receive from guests. Please read our Terms & Conditions fully, provided by the Rental Manager, to understand all information and disclosures BEFORE signing your Rental Agreement.  

Does Bluescape Vacation Rentals Own and Control the Rental Properties?

No, we are the liaison/rental manager between the private owners and the guests. We must always yield to the owner’s decisions but work diligently with both parties to ensure satisfaction. We ask that guests are conscientious of the fact that the owner is entrusting them with their private home to enjoy and create incredible memories. Please realize the difference in this situation from a hotel and treat the property with the utmost respect and care. 

What is the Best Way to Start a Rental Search and/or the Booking Process?

Please call our Rental Manager at (305) 395-3799 or email our reservation team at rentals@bluescaperealestate.com to discuss your search and receive a formal quote with all tax and fees included. Our knowledgeable team members are experts on our inventory and the amenities each property offers. Please be specific with your requests so we are able to offer the best fit. 

How do Guests Pay for the Rental?

Once you have received your formal quote and have decided to book, our reservation team will email you a Rental Agreement to complete. You will choose whether you wish to pay with credit card (4% credit card processing fee applies) or e E-check.

25% of your total balance is due upon booking with the remaining balance due 60 days prior to your arrival. If you are booking within the 60-day window the entire balance is due upfront to reserve the property.

Is Parking Included?

Unless specifically noted, as is with the properties located in Venture Out, parking is included in the reservation. Guests with specific parking needs must arrange those prior to arrival. In the event there is no off-street parking at the selected residence, there will be limited street options. In some Key West homes the spots will say 'RESIDENTIAL' meaning you cannot park there as those spaces are designated for locals (residents who live on the island for at least 4 months) who have been issued a residential parking pass. If you park in these spaces, your vehicle may be towed or you may be issued a ticket. 

Special parking requirements may include but are not limited to: campers/RVs, boats, boat trailers, oversized trucks, and SUVs. If a guest vehicle exceeds a standard size, then that guest should verify the capacity of the published off-street parking space (Key West properties). 

Can Guests Pay with a Credit Card?

Yes we accept Visa, Master Card and AmEx. However, many guests much prefer check payments to avoid the 4% processing fees with credit cards.

What Happens if a Guest Needs to Cancel a Reservation?

NIGHTLY RENTALS: Bookings canceled at least 60 days before check-in will receive a 100% refund less a $250 cancellation fee. Booking canceled less than 60 days prior to check-in are non-refundable, however if Rental Manager is able to rebook the full stay, Guest will be refunded their entiure stay minus a $250 cancellation fee.  

MONTHLY RENTALS: Bookings canceled at least 60 days before check-in will receive a 100% refund less a $250 cancellation fee. Booking canceled less than 60 days prior to check-in are non-refundable, however if Rental Manager is able to rebook the full stay, Guest will be refunded their entiure stay minus a $250 cancellation fee.  

We offer trip insurance to protect you against any unfortunate last minute cancellations and loss of funds. If you desire to purchase this trip insurance it costs 7.65% of the gross rental fee and allows you to cancel with certain conditions and restrictions. Please speak with your Rental Manager for more details. This can only be purchased at the time of makng a reservation.   

Do Guests Need to Bring Sheets and Towels?

No, all of our homes offer linens and towels. 

Do Guests Need to Bring Plates and Kitchen Utensils?

No, our kitchens are equipped with most cooking essentials you need to make regular meals. This normally does not include pantry items, spices or groceries. If you have specific requests, please inquire with our team to learn whether the home offers the item(s) in question.

How do Guests Gain Access to the Property?

Check-In instructions will be sent to you via email 7 days prior to your arrival. If you do not receive this email around that time,  please contact our office to schedule your arrival and receive the necessary information to gain access.

When is Check-in and Check-out?

Check-in time is 4:00 PM and Check-out time is 10:00 AM. It is important that guests fully read the guest manual/information sheet provided in each property. If you cannot find the information, please contact your rental manager or our office.

Can Guests Send Mail to the Rental Properties?

Depending on your length of stay you usually can send packages to your rental, please verify with your rental manager for address & details.